Shipping policy
Shipping Policy
Last updated: October 11, 2026
1. Where we ship
- We ship within the United States only, including APO/FPO/DPO military addresses. Military deliveries take longer, and tracking is limited once a parcel enters the military mail system.
- We do not ship internationally or to freight forwarders.
- California: frames and non-prescription sunglasses ship to California as normal. We can't currently ship prescription lenses to California, including frames ordered with prescription lenses. If a prescription order is placed for a California address, we will cancel it and refund it in full.
2. Processing times Processing is the time it takes us to prepare your order before it ships:
| Order type | Processing time |
|---|---|
| Frames only, or non-prescription sunglasses | 1–2 business days |
| Single-vision prescription lenses | 3–5 business days |
| Progressive, high-index or specialty coatings | 5–8 business days |
For prescription orders, processing starts when we have a valid, current prescription, not when the order is placed. If your prescription is unclear, incomplete or expired, we will contact you and pause the order until it is resolved.
3. Shipping methods and costs
| Method | Delivery time after processing | Cost |
|---|---|---|
| Standard | 3–5 business days | Free |
| Expedited | 2 business days | Calculated at checkout |
Delivery times are in business days (excluding weekends and public holidays). They are carrier estimates, not guarantees.
4. Insurance and signature Every order is insured in transit at no extra cost. Orders over $250 require a signature on delivery.
5. Order tracking You'll get an order confirmation email when you place your order, and a shipping confirmation with tracking once it ships. If your tracking hasn't updated within 3 business days of that email, contact us and we'll follow up with the carrier.
6. Shipping address We ship to the address you enter at checkout. Please check it carefully.
- If the address is wrong, tell us before the order ships and we'll correct it at no cost.
- Once a parcel is with the carrier, we can't redirect it.
- If a parcel is returned to us as undeliverable, we'll refund the order minus any expedited shipping charges paid.
7. Lost, delayed or damaged parcels If your parcel is lost, arrives damaged, or is marked delivered but you haven't received it, contact us within 60 days of the expected delivery date. We'll file the claim with the carrier and send you a replacement, so you don't have to deal with the carrier yourself.
8. Returns How to send an item back to us is covered in our Return & Refund Policy. Return postage is the customer's responsibility except where that policy says otherwise.
9. Contact Questions about shipping? Email us at info@loveyourglasses.co.