Last updated: 11 October 2026
Where we ship
We ship within the United States only.
California: we ship frames and non-prescription sunglasses to California as normal. We can't currently ship prescription lenses to California, including frames ordered with prescription lenses. If an order with prescription lenses is placed for a California address, we'll cancel it and refund you in full, so please check before you order.
We also don't ship internationally, and we can't deliver to freight forwarders. We can ship to APO/FPO/DPO addresses, though transit times are longer and tracking updates are limited once a parcel enters the military mail system.
Processing times
Processing is the time before your parcel leaves us. It depends on whether lenses are involved.
- Frames only, or non-prescription sunglasses — typically 1–2 business days.
- Prescription lenses (single-vision) — typically 3–5 business days. Lenses are cut and fitted to your frame after we receive and verify your prescription.
- Progressive, high-index, or specialty coatings — typically 5–8 business days.
The clock starts when we have a valid prescription, not when you place the order. If you tell us you'll send your script later, nothing is made until it arrives. If anything on it is unclear or expired, we'll contact you and pause the order rather than guess.
Delivery times and cost
| Method | Transit (after processing) | Cost |
|---|---|---|
| Standard | 3–5 business days | Free on all orders |
| Expedited | 2 business days | Calculated at checkout |
Transit times are business days and exclude weekends and public holidays. They're carrier estimates, not guarantees.
Signature & insurance
Every parcel is insured in transit at no cost to you. Orders over $250 require a signature on delivery — a small safeguard on higher-value frames, worth the extra thirty seconds at the door.
Tracking
You'll get a confirmation email when you order, and a second email with tracking as soon as the parcel ships. If tracking hasn't updated within 3 business days of that email, contact us and we'll chase the carrier.
Wrong address
We ship to the address you enter at checkout. If it's wrong, tell us before the order ships and we'll fix it at no cost. Once it's with the carrier we can't reroute it, and a parcel returned as undeliverable will be refunded minus any expedited shipping you paid.
Lost, delayed or damaged
If your parcel is lost in transit, arrives damaged, or is marked delivered but isn't there, contact us within 60 days of the expected delivery date. Every order is insured, so we'll open the carrier claim ourselves and send a replacement — we don't make you fight the carrier.
Questions
Email us and a human will answer. No ticket number required.