Refund policy

Return & Refund Policy

Last updated: October 11, 2026

How we handle a problem depends on what you bought.

1. Frames and non-prescription sunglasses: 30-day returns You may return frames and non-prescription sunglasses within 30 days of delivery for a refund of the item price.

  • Items must be unworn and in resellable condition: not scratched, bent or broken, and returned with the original case and cloth.
  • You mail the return to us and pay the postage yourself. Original shipping charges and return postage are not refunded.
  • We recommend a tracked shipping service. We can't refund an item that never reaches us.

2. Prescription lenses: free remakes for 60 days, no refunds Prescription lenses are made to your exact prescription and can't be resold, so they are not refundable. Instead, within 60 days of delivery we will remake your lenses free of charge if:

  • we made an error filling your prescription
  • your prescription changed, or a re-check produced different numbers
  • you are having trouble adapting to them (common with a first pair of progressives)
  • you want a different lens type, index or coating
  • the lenses have a manufacturing defect

We'll keep remaking them until they're right. We pay to ship the remade lenses to you.

Frames with prescription lenses: if the frame comes back in resellable condition within 30 days, we refund the frame. The lens portion isn't refundable but is covered by the free-remake promise above.

3. Damaged or defective items If an item arrives damaged, or a frame fails within 12 months from a manufacturing defect, contact us with a photo and we'll replace it. Accidental damage, misuse, repairs by others and normal wear are not covered. If we ask you to send a defective item back, we will reimburse the postage.

4. Authenticity guarantee Every product we sell is 100% genuine, brand-new and sourced through authorized channels. If you ever doubt an item's authenticity, return it and we'll refund the full purchase price plus your return postage.

5. Items we can't accept for return

  • Custom prescription lenses (we remake them instead)
  • Frames damaged by accident, misuse or a repair attempt by someone else
  • Returns sent without a Return Authorization (RA) number
  • Returns outside the time limits above (if you're slightly past the deadline with a genuine problem, contact us anyway)

6. How to start a return or remake

  1. Email us at info@loveyourglasses.co with your order number and what's wrong.
  2. We'll reply, usually within one business day, with your RA number and the address to send it to.
  3. Pack the item securely with the RA number inside, and mail it with tracking.

Please don't send anything back before you have an RA number. Without one, we may not be able to match the parcel to your order.

7. Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Your bank may take a few extra days to post them.

8. Adjustments If a frame just needs adjusting (nose pads, temple arms, tilt), most optical shops will do it quickly and for free. You can also send it to us and we'll adjust it and post it back at our cost.